Last Updated: July 2026
Big Meat (“we,” “our,” or “us”) operates the website bigmeat.ae and provides fresh meat retail and delivery services across the United Arab Emirates. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or purchase from us.
By using our website, you agree to the practices described in this policy.
1. Information We Collect
We collect the following information when you use our website or place an order:
- Personal details: your name, email address, phone number, and delivery address provided during checkout or account registration.
- Payment information: card payments are processed securely through our payment gateway. We do not store your full card details on our servers.
- Order information: details of products you purchase, order history, delivery preferences, and special cutting instructions.
- Technical data: IP address, browser type, device information, and browsing behaviour on our website, collected through cookies and similar technologies.
- Communications: messages you send us via contact forms, email, phone, or WhatsApp.
2. How We Use Your Information
We use your information to process and deliver your orders, communicate order confirmations and delivery updates, respond to your enquiries and complaints, improve our website, products, and services, send promotional offers and updates (only if you opt in), prevent fraud and maintain website security, and comply with legal obligations under UAE law.
3. Sharing of Information
We do not sell or rent your personal information to third parties. We may share your information only with:
- Delivery partners to fulfil your order.
- Payment processors to complete transactions securely.
- Service providers who support our website operations (hosting, analytics).
- Government or regulatory authorities where required by UAE law.
All third parties we work with are required to keep your information confidential and use it only for the purpose it was shared.
4. Cookies
Our website uses cookies to keep items in your shopping cart, remember your preferences, and analyse website traffic. You can disable cookies through your browser settings, though some features of the website may not function properly without them.
5. Data Security
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, or alteration. Payments are processed through encrypted, PCI-compliant payment gateways.
6. Data Retention
We retain your personal information only for as long as necessary to fulfil your orders, meet legal and accounting requirements under UAE regulations, and resolve disputes. You may request deletion of your account data at any time by contacting us.
7. Your Rights
You have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion of your data (subject to legal requirements).
- Opt out of marketing communications at any time.
To exercise any of these rights, contact us at hello@bigmeat.ae.
8. Marketing Communications
If you opt in to receive offers and updates, we may contact you by email, SMS, or WhatsApp. You can unsubscribe at any time using the link in our emails or by contacting us directly.
9. Children’s Privacy
Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date. Continued use of the website after changes means you accept the updated policy.
12. Contact Us
Big Meat
145, M37 Musaffah Industrial Area Abu Dhabi, UAE
Email: info@bigmeat.ae
Phone / WhatsApp: +971 4509 5923
